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Senior Product Manager, Growth/Retention

Product

San Mateo

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About SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey’s mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company’s 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit surveymonkey.com.

 

Product

Build what users want next — before they even know they need it. We’re looking for passionate product professionals who want to build world-class tools and features that simplify the lives of our users. From planning to design, testing, and rollout, you’ll use your knowledge and strong communication skills to collaborate with multiple teams across the company. If you want to help shape the future of SurveyMonkey, then we want to meet you.

 

The Role

The Growth Team at SurveyMonkey is a cross functional group of Engineers, UX Designers, Product managers and analysts that are focused on accelerating SurveyMonkey’s paid customer growth.  We are primarily focused on our self-serve survey product - the product we’re most well-known for - but we have the ability to work across all product lines when the right opportunity presents itself.  

As a team we experiment across our product with the aim of making our product a simpler, faster, more intuitive platform to use.  And, we measure our success in terms of how many new customers we acquire, and how well we retain the customers we have

This role would be responsible for setting the vision, strategy and experimentation roadmap with the goal of improving user engagement - making SurveyMonkey a tool one can’t live without. Ultimately, success in this role is increased user satisfaction and retention.

While the growth team has been around for a while at SurveyMonkey, ‘retention’ is a newer area of focus for us. We are looking for an experienced, entrepreneurial, customer-focused product thinker that can draw on relevant experience to jump start our retention initiatives.

There is no shortage of opportunities: from driving cross-sell/up-sell strategies, to growing awareness and usage of key features within our product, to working with our talented marketing partners to build re-engagement plans, we have a lot of potential levers to pull.

 

Qualifications

  • 3-5 years in Product Management at a technology company.
  • Proven track record of shipping product features that deliver results.
  • Experience building across platforms (mobile, desktop, mobile web)
  • Proven ability to influence the executives and team leaders on cross-functional initiatives.
  • Experience with experimentation is a must.
  • Demonstrated ability to effectively collaborate with a talented team of engineers and designers.
  • Passion for building products that unlock value for people who are not power users.
  • Bonus: SQL, Google Analytics/Event Tracking, Financial analysis/case experience

 

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

 

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

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