<Survey Purpose>
This survey aims to collect your inconveniences, grievances, and complaints, and to improve our company's systems and institutions to provide better services.
Your responses will not be shared externally. We will investigate your complaint, its causes, and how to resolve it, establish countermeasures, and contact you after taking action.
We will handle your complaint promptly and fairly.
The information you provide will be safely managed in accordance with relevant laws and regulations and our Privacy Policy.
[Personal Information Collection and Use Notice]
We collect and use personal information as follows to receive and process customer complaints.
1. Collected Information: Name, company name, contact information (phone number, email), complaint details, and related supporting documents.
2. Purpose of Collection: Receive customer complaints, verify facts, and respond with processing results.
3. Retention and Use Period: We retain your information for three years after the complaint has been resolved. If required by relevant laws and regulations, we retain your information for the required period and then securely destroy it.
4. Right to Refusal of Consent and Disadvantages: Customers have the right to refuse consent to the collection and use of their personal information. Failure to consent may result in restrictions on filing complaints.
