제품

SurveyMonkey는 모든 사용 사례와 요구를 다루도록 구축되었습니다. 제품을 둘러보고 SurveyMonkey로 어떤 효과를 누릴 수 있는지 알아보세요.

온라인 설문조사의 글로벌 리더로부터 데이터 기반 인사이트를 얻으세요.

100개 이상의 앱 및 플러그인과 연동하여 업무 효율성 향상

정보 수집과 결제를 위한 온라인 양식을 만들고 맞춤화하세요.

빌트인 AI을 통한 더 나은 설문조사 작성과 빠른 인사이트 발견

시장 조사에 필요한 모든 것을 갖춘 솔루션

기본서식

비즈니스에 대한 고객 만족도와 충성도를 측정

고객을 만족시켜 지지자로 만드는 것이 무엇인지 파악

실행 가능한 인사이트를 얻어 사용자 경험을 개선

잠재 고객, 참석자 등으로부터 연락처 정보를 수집

다음 이벤트를 위해 쉽게 RSVP를 받고 확인

다음 이벤트 개선을 위해 참석자가 무엇을 원하는지 파악

참여도를 높이고 더 나은 결과를 이끌어낼 인사이트를 발견

참석자들의 피드백을 받아 회의 운영 방법을 개선

동료 피드백을 통한 직원 성과 향상

더 나은 코스를 만들고 교수법을 개선

학생들이 코스 자료 및 프레젠테이션을 어떻게 평가하는지 파악

신제품 아이디어에 대한 고객의 생각을 파악

리소스

설문조사 및 설문조사 데이터 사용에 대한 모범 사례

설문조사, 비즈니스를 위한 팁 등에 관한 블로그

SurveyMonkey 이용에 대한 튜토리얼 및 사용법 가이드

일류 브랜드들이 SurveyMonkey로 성장을 견인하는 방법

영업팀에 문의로그인
영업팀에 문의로그인

Customer experience strategy starts here

“We love our clients.”

It’s a phrase you might pop into advertisements, About Us pages, and contracts in order to demonstrate your commitment to a total customer experience.

But are those words just fluff?

Demonstrate your true, abiding, and honest love for your clients by collecting—and using—your customer feedback the right way. You can do this by diving deep into the client experience, and know what they encounter when they work with you. Then, use that feedback to make the client experience just a little bit better. Now that’s true love!

It can take dozens and dozens of interactions to push through just one sale. A potential consumer might visit your websitecall customer service with a question, visit the store, talk with a sales rep, walk out with a coupon, hop online to look for reviews, come back to the store, and then spend money. Each individual customer touchpoint offers your company an opportunity to shine or sink.

Online polls highlight the points of failure along that customer’s journey. Use the online survey results to:

Define a great customer experience. There are so many departments at work in a typical sales funnel, and each department likely has its own definition of success. Make meetings about data, not theory, with the results of questionnaires. Let customers tell you what they like and what they dislike, and develop example customer experience strategy plans around those comments.

Develop effective marketing campaigns. To perform in-depth customer surveys, you’ll develop an understanding of each step of a client’s journey. With customer experience mapping, you’ll walk a mile in your customer’s shoes, seeing things as they see them and wanting what they want. That data helps you solve problems, but it could form the cornerstone of an effective marketing campaign. You’ll know them, so you’ll speak to them like peers.

Convert naysayers into promoters. Your Net Promoter® Score identifies the number of customers willing to work as brand advocates. Ask one powerful question that companies around the world use to measure customer loyalty—and even add a few open-ended follow-up queries—to get a deep understanding of how loyal customers really are. Tweak your approach after the survey, and you could boost the number of people willing to do marketing for you, for free.

Create a culture of loyalty. Understand what your customers really love about the products and services you provide, and find out what hacks them off about the work you’re doing right now. Those results work like a to-do list for your entire organization. Know just what to keep, what to scrap, and what to improve to make sure your customers don’t wander away to spend money elsewhere.

We have plenty of options that can help you to shower your customers with love. Use our tools to:

Understand the online user experience. Is your website helping or harming your brand? How do customers feel about your company and your products after they’ve taken a spin online? Take the results of a website feedback sample survey to your dev team, and solve hidden problems that might be harming your brand.

Boost the customer service experience. The people in your customer service department interact with customers at all sorts of key touchpoints, including ordering, billing, returns, and complaints. They might see clients who are happy followed by clients who are furious, and the service they provide can make those clients flip from one extreme to the other.

Use customer satisfaction surveys to ask about interactions, and repeat surveys to track subsequent conversations through benchmarking your survey results. Did the ordering process go well? Did the return process go equally well? Find out with sample customer experience surveys, and boost scores with training based on the results.

Automate the feedback process. You can use individual surveys to reach out to customers as they interact with your company. But you can also lighten your workload with our customer experience management software. Collect real-time website feedback via modal surveys, and set up auto-responses triggered by customer feedback. Make surveys routine with programming, and keep all responses in one place for easy analysis. Use industry benchmarks we provide to compare your progress to the progress of your competitors.

Use surveys, from website feedback to customer support feedback, to take the pulse of customers at key customer touchpoints. Take a look at the results across your customer journey to get a holistic view of the client experience your company offers. Our survey scientists have vetted our customer feedback questionnaires designed to get you important information about the customer experience.

Customer Satisfaction Survey Template

Assess the professionalism, convenience, and quality you offer your clients.

Net Promoter® Score (NPS) Survey Template

Are your customers so thrilled with your company that they’d recommend it to someone else, like a friend or a family member?

Customer Service Feedback Survey Template

Evaluate how well your customer service representatives listen, understand, and handle customer questions and issues.

Website Feedback Survey Template

Determine the wants, needs, and hidden desires of your online visitors, and see if they’d recommend your website to others.

고객 만족도 설문조사 기본서식

SurveyMonkey 무료 고객 만족도 설문조사 기본서식으로 시간도 절약하고 효과적인 아이디어도 얻으세요. 지금 필요한 피드백을 받아보세요.

Box가 어떻게 고객 데이터로 팀의 역량을 강화하는지 알아보세요

Box가 SurveyMonkey를 사용하여 어떻게 고객 여정을 전체적으로 파악하며 한 곳에 피드백을 모으는지 알아보세요.

고객 성공 사례와 사용후기로 브랜드를 강화하세요

고객들로부터 직접 체험담과 사용후기를 포착하고 피드백을 사례 연구, 사용후기 및 평가 등으로 변환하여 영업 및 마케팅에 도움을 주세요.

CSAT로 고객 만족도를 측정하는 방법

고객 만족도를 측정할 수 있으면 성공으로 이어집니다. CSAT로 고객 만족도를 측정하는 방법을 알아보세요.