제품

SurveyMonkey는 모든 사용 사례와 요구를 다루도록 구축되었습니다. 제품을 둘러보고 SurveyMonkey로 어떤 효과를 누릴 수 있는지 알아보세요.

온라인 설문조사의 글로벌 리더로부터 데이터 기반 인사이트를 얻으세요.

100개 이상의 앱 및 플러그인과 연동하여 업무 효율성 향상

정보 수집과 결제를 위한 온라인 양식을 만들고 맞춤화하세요.

빌트인 AI을 통한 더 나은 설문조사 작성과 빠른 인사이트 발견

시장 조사에 필요한 모든 것을 갖춘 솔루션

기본서식

비즈니스에 대한 고객 만족도와 충성도를 측정

고객을 만족시켜 지지자로 만드는 것이 무엇인지 파악

실행 가능한 인사이트를 얻어 사용자 경험을 개선

잠재 고객, 참석자 등으로부터 연락처 정보를 수집

다음 이벤트를 위해 쉽게 RSVP를 받고 확인

다음 이벤트 개선을 위해 참석자가 무엇을 원하는지 파악

참여도를 높이고 더 나은 결과를 이끌어낼 인사이트를 발견

참석자들의 피드백을 받아 회의 운영 방법을 개선

동료 피드백을 통한 직원 성과 향상

더 나은 코스를 만들고 교수법을 개선

학생들이 코스 자료 및 프레젠테이션을 어떻게 평가하는지 파악

신제품 아이디어에 대한 고객의 생각을 파악

리소스

설문조사 및 설문조사 데이터 사용에 대한 모범 사례

설문조사, 비즈니스를 위한 팁 등에 관한 블로그

SurveyMonkey 이용에 대한 튜토리얼 및 사용법 가이드

일류 브랜드들이 SurveyMonkey로 성장을 견인하는 방법

Why a great customer experience management strategy matters

More customer loyalty and revenue growth with SurveyMonkey CX. Interested?

The success of your business is so much more than the quality of your product or your pricing. How do we know? In a recent consumer attitudes study, we found that 72% of customers say they’re very or extremely likely to shop with a company if they have a reputation for outstanding customer service. The same study revealed that 97% of customers are likely to tell their friends, family, or coworkers about a great customer experience.

So it looks like word-of-mouth is king when it comes to generating customer loyalty and profits for your business—especially because your customers don’t just talk about you in person or over the phone. They’re sharing their experiences with your business online: on social media, review sites, help forums, and more.

What can you do to ensure that you’re giving customers an awesome experience along the customer journey? SurveyMonkey makes it easy with our customer experience management (CEM) software, designed to get you the customer insights you need to manage the customer experience at every customer touchpoint.

Customer experience management, or CEM, is a system companies use to track, oversee, and respond accordingly to all customer/business interactions–so companies exceed customer expectations in order to increase customer satisfaction, loyalty, and advocacy.

Essentially, CEM accounts for a company’s awareness and understanding of their interaction with their customers at every touchpoint—whether your customer’s encountering your product or service for the first time because of an online review or seeking assistance from customer service representatives. All of these company-customer interactions form the overall customer experience (CX)—or a customer’s general impression of your brand.

When your company invests in nurturing and managing the customer experience, it benefits your business externally and internally. Of course, your external benefits come in the form of the positive word-of-mouth that generates customer loyalty (and profits).

And because your customer experience strategy spans every department and team in your organization, using a customer experience management platform encourages companywide collaboration, alignment on company objectives, and provides your business with standard metrics you can use to benchmark your progress.

Learn how to use NPS to create happier customers and a stronger business.

Customer relationship management starts before your customers walk in the door—or find you online—and continues after they purchase your product or service. That’s because you want to make sure they think of your company when their friend, family member, or colleague asks them, “Which company would you recommend?” Here are some ways to learn more about improving the customer experience.

Find out if consumers are talking about you—and their overall impression of your business. Use branding surveys to understand whether or not you’re missing out on your target market—and where you can make changes to your overall brand strategy to attract customers.

Who better to help you develop your products and services than consumers? Send out market research surveys to collect consumer insights—so you can make sure your products and services are meeting their needs. You can even get potential and current customers to help you choose the right marketing messaging and brand pillars with concept testing surveys.

Send customers follow-up customer satisfaction surveys to see if your customer service team resolved their issue to their satisfaction. Or to find out how well their needs are being met online or in your store.

There are lots of moving parts involved when it comes to customer experience management. But with customer experience management software, you can focus on optimizing the customer experience instead of worrying about how to standardize the customer relationship management process.

Let SurveyMonkey manage the overall customer experience for you—so you can focus on giving customers the care they deserve.

고객 만족도 설문조사 기본서식

SurveyMonkey 무료 고객 만족도 설문조사 기본서식으로 시간도 절약하고 효과적인 아이디어도 얻으세요. 지금 필요한 피드백을 받아보세요.

Box가 어떻게 고객 데이터로 팀의 역량을 강화하는지 알아보세요

Box가 SurveyMonkey를 사용하여 어떻게 고객 여정을 전체적으로 파악하며 한 곳에 피드백을 모으는지 알아보세요.

고객 성공 사례와 사용후기로 브랜드를 강화하세요

고객들로부터 직접 체험담과 사용후기를 포착하고 피드백을 사례 연구, 사용후기 및 평가 등으로 변환하여 영업 및 마케팅에 도움을 주세요.

CSAT로 고객 만족도를 측정하는 방법

고객 만족도를 측정할 수 있으면 성공으로 이어집니다. CSAT로 고객 만족도를 측정하는 방법을 알아보세요.