제품

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온라인 설문조사의 글로벌 리더로부터 데이터 기반 인사이트를 얻으세요.

100개 이상의 앱 및 플러그인과 연동하여 업무 효율성 향상

정보 수집과 결제를 위한 온라인 양식을 만들고 맞춤화하세요.

빌트인 AI을 통한 더 나은 설문조사 작성과 빠른 인사이트 발견

시장 조사에 필요한 모든 것을 갖춘 솔루션

기본서식

비즈니스에 대한 고객 만족도와 충성도를 측정

고객을 만족시켜 지지자로 만드는 것이 무엇인지 파악

실행 가능한 인사이트를 얻어 사용자 경험을 개선

잠재 고객, 참석자 등으로부터 연락처 정보를 수집

다음 이벤트를 위해 쉽게 RSVP를 받고 확인

다음 이벤트 개선을 위해 참석자가 무엇을 원하는지 파악

참여도를 높이고 더 나은 결과를 이끌어낼 인사이트를 발견

참석자들의 피드백을 받아 회의 운영 방법을 개선

동료 피드백을 통한 직원 성과 향상

더 나은 코스를 만들고 교수법을 개선

학생들이 코스 자료 및 프레젠테이션을 어떻게 평가하는지 파악

신제품 아이디어에 대한 고객의 생각을 파악

리소스

설문조사 및 설문조사 데이터 사용에 대한 모범 사례

설문조사, 비즈니스를 위한 팁 등에 관한 블로그

SurveyMonkey 이용에 대한 튜토리얼 및 사용법 가이드

일류 브랜드들이 SurveyMonkey로 성장을 견인하는 방법

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Improve customer loyalty and retention

You might think that your consumers love you so much that they’ll never choose another company.

But our data suggest that, on average, nearly half of consumers could go with another brand. Sure, they like you and what you’re doing. But they’re susceptible to an offer from someone else. If that offer comes and it’s good, they’ll leave you in a flash.

Without a strong customer loyalty program and high brand loyalty marks, you’ll be forced to find new customers to replace those that have left you. And without customer loyalty surveys, you might never know why they left you in the first place.

Data about what consumers really like (and what they wish you were doing differently) infuses your products, services, and advertising with knowledge.

Use that information to:

Test ideas to build better customer loyalty programs. Should you offer discounts? How big? How often? Or should you focus on freebies and hidden perks? Will customer loyalty cards make people stick to you like glue? Use surveys to find out what consumers really want, and take the guesswork out of developing a loyalty program for your customers.

Ensure a successful new product launch. A strong feeling of brand loyalty could make consumers hop right on new products you launch. When they trust you, they’re more willing to give your new ideas a spin. Use surveys to measure the effectiveness of advertising campaigns you try.

Find your customers and chat them up. Use social media surveys to determine what social media sites ensnare your BFF customers. Use those sites to launch new products, discuss your customer loyalty programs, or just share some love. Don’t waste time on sites no one likes. Pick the right ones with surveys.

Fix the right problems before people walk away. Is your customer service department at the root of loyalty problems? Or is there something wrong with the products you provide? Or, is your competition just really, really good? Know where your hot spots are and fix them with surveys, so you’ll get better every year.

See the world through the eyes of your customers with these example survey ideas. We have all sorts of tools you can use to:

Conduct market research. Verify that you have the right target audience selected before you launch a new product. Ask for first reactions to a product idea, determine how often people use a product like this, and see what motivates consumers to buy. Is price the most important thing? Is quality? Find out with an online sample questionnaire.

Pull together a social media editorial plan. Are your posts falling flat? Perhaps you’re not sharing the right information in the right way. Use a survey to come up with a content strategy that provides articles and blog posts that speak to your audience. Should you be friendly or serious? Should you talk every day or just a couple of times per week? What should you talk about? Get answers with an online content survey, for example.

Identify your top competitors. If you were no longer in business, how sad would your customers be? And where would they go for the products and services you once provided? Send out a brand awareness survey (and even include open-ended questions) to let consumers talk freely. Their answers help you spot your top competitors, and the issues that prompt consumers to leave you.

There are lots of ways to uncover customer loyalty metrics with online customer questionnaires. Use brand research surveys to learn what customers and consumers think of you—or if they’re even thinking of you in the first place. And send around customer loyalty online polls to see if customers are recommending your brand to others. Check out all of the customer loyalty survey templates we have available:

Net Promoter® Score (NPS) survey template

Find out how many people love your company enough to brag about it.

Preview template

Customer service survey template

See how your front-line customer service and support agents are doing.

Preview template

Customer satisfaction survey template

Know what you need to do to keep existing customers happy.

Preview template
고객 만족도 설문조사 기본서식

SurveyMonkey 무료 고객 만족도 설문조사 기본서식으로 시간도 절약하고 효과적인 아이디어도 얻으세요. 지금 필요한 피드백을 받아보세요.

Box가 어떻게 고객 데이터로 팀의 역량을 강화하는지 알아보세요

Box가 SurveyMonkey를 사용하여 어떻게 고객 여정을 전체적으로 파악하며 한 곳에 피드백을 모으는지 알아보세요.

고객 성공 사례와 사용후기로 브랜드를 강화하세요

고객들로부터 직접 체험담과 사용후기를 포착하고 피드백을 사례 연구, 사용후기 및 평가 등으로 변환하여 영업 및 마케팅에 도움을 주세요.

CSAT로 고객 만족도를 측정하는 방법

고객 만족도를 측정할 수 있으면 성공으로 이어집니다. CSAT로 고객 만족도를 측정하는 방법을 알아보세요.