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Product Manager, Use Cases


San Mateo

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About SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey’s mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company’s 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit surveymonkey.com.



Build what users want next — before they even know they need it. We’re looking for passionate product professionals who want to build world-class tools and features that simplify the lives of our users. From planning to design, testing, and rollout, you’ll use your knowledge and strong communication skills to collaborate with multiple teams across the company. If you want to help shape the future of SurveyMonkey, then we want to meet you.


The Role

As a Product Manager for the Use Cases team, you will be involved at the very beginning of one of our most critical strategic initiatives. SurveyMonkey has spent the past 20 years building our beloved brand and creating value as a flexible and feature-rich survey platform. We have generated great insights about the types of business problems our customers are trying to solve. Our use case based products will transform the way customers use our platform by tailoring the experience to help them solve their specific business problems. If this excites you then come join our amazing team and embark on a journey to fundamentally rethink the way customers engage with our product


As a Product Manager for the Use Cases team, you will work in a high-impact and innovative team which is never satisfied with the status quo. This is a highly visible role and a great opportunity to influence SurveyMonkey’s product strategy.


Key Responsibilities:

  • Lead the ideation, development, and launch of innovative products. Own and drive projects from start to finish
  • Help define and drive the Use Cases product strategy and roadmap
  • Cultivate customer empathy and develop deep insights into customer needs and how our products can help them achieve desired business outcomes
  • Actively seek out and analyze data (qualitative and quantitative) to validate assumptions and make better product decisions
  • Conduct market & user research, identify industry trends, provide competitive analysis
  • Develop detailed product requirements
  • Work with a cross-functional team of passionate engineers, data scientists, marketers, and product designers through iterative releases


Desired Skills & Experience

  • 2+ years of experience in Product Management (SaaS preferred)
  • Demonstrated success defining and shipping amazing products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective
  • You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with agile development methodology
  • You are a problem solver with exceptional analytical skills and high attention to detail
  • You have deep user empathy, great design sense, and advocate for new features with both qualitative and quantitative reasoning
  • You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
  • You have strong organization and planning skills. Ability to simultaneously run multiple projects without compromising results
  • Bachelor or Master degree in quantitative or engineering related field


At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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